Airline Complaint Letters

Terms and Conditions


Airline Complaint Letters/ ACLetters/ / Us: website that offers to provide you with a letter of complaint regarding the problems you describe in an online form. Website simply offering a letter-writing service. Website that does not:
-act as a direct representative of clients, as we do not sign or send letters for them
-attack or act as a threat to any airline companies, as we help flyers express problems they experienced to airlines

You: a potential user of our service

Email Package/ Individual Package:

  • A clear letter of complaint to the airline you travelled with, requesting specific monetary or travel check compensation
  • The possibility of making more than one complaint ie. rerouting and baggage loss
  • The possibility for your complaint to represent everyone included in a booking
  • The airline address to which you must send your letter
  • The time the airline will take to get back to you, according to their policy
  • The opportunity to have parts of the letter explained to you
  • The possibility of requesting one set of changes to the letter

Corporate Package:

  • Unlimited letters of complaint to the airlines you travelled with, requesting specific monetary or travel check compensation
  • The possibility of making more than one complaint ie. rerouting and baggage loss
  • The possibility of making complaint representing any employee from a corporate organization
  • The possibility for your complaint to represent everyone included in a booking
  • The airline address to which you must send your letter
  • The time the airline will take to get back to you, according to their policy
  • The opportunity to have parts of the letters explained to you
  • The possibility of requesting unlimited set of changes to the letters

Customer/ Client: someone who has paid for our services, after having filled out our form and agreed to our terms and conditions.

Professional Relationship: the professional relationship is initiated after the acceptance of these Terms and Conditions and payment of the indebted amount by you, who then becomes a client. We then have 12 working hours to email an Individual Package to the client’s email address, or 3 working hours to email a Corporate Package to the client’s email address. If we are unable to pursue a professional relationship with you, or unable to reply within our deadline, you are entitled to a full refund. Our working hours are from 6am to 6pm GMT, including weekend.

The Form: Information you provide us with, once you accept our Terms and Conditions and pay us the indebted amount. It is with this information that we will write your letter of complaint.

Professional Relationship:

We are entitled to refusing a professional relationship with you, as long as we provide you with our understanding of a valid reason.

By signing these terms and conditions, you are entitling us to:
a) write a letter of complaint based on the information you provide in the form and email it to you, along with an address to which you must send it, and an idea of how much time you can expect to wait because receiving a response
b) email you if we have any questions preventing us from realising the above mentioned in a).


The email package will not be sent to the Customer/ Client until after payment of the indebted amount and acceptance of these Terms and Conditions. Payment can be made by debit or credit card.

Termination of Agreements and Refunds Policy:

Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services, shall be refunded.

Copyright Notice:

All Content included on the website, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Airline Complaint Letters, our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such material is protected by applicable International intellectual property and other relevant laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the website unless otherwise indicated on the website or unless given express written permission to do so by Airline Complaint Letters.

Data and information from the client:

On first request by Airline Complaint Letters, the Client must supply Airline Complaint Letters with all data or information that Airline Complaint Letters requires for the execution of the Agreement. The client guarantees that the data and information provided, including a valid email address, are complete and accurate.

All communications from Airline Complaint Letters to the Client will be electronic.

All incidents of knowingly providing false and untrue data/information and of fraud in any manner whatsoever must be notified.

The Client agrees to fully indemnify Airline Complaint Letters in all respects for all third-party claims including, but not limited to, incorrect client communications and/or provision of incorrect data/information and/or fraudulent conduct.

Disclaimer, exclusions and limitations:

Airline Complaint Letters makes no warranty or representation that the website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service.

No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.

Airline Complaint Letters accepts no liability for any disruption or non-availability of the website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, Airline Complaint Letters:

excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website; and

excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised Airline Complaint Letters of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Airline Complaint Letters does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Personal Data:

In the context of performing the Agreement, Airline Complaint Letters will incorporate personal data of the Client. We will comply with the provisions of the Privacy laws, including the Data Protection Act.

Airline Complaint Letters will not disclose any data to third parties which would jeopardize the privacy of the Client, without first receiving the express permission of the Client.

Airline Complaint Letters can record and analyze data concerning the use of the website, including the domain name, the number of hits, the pages that are visited, the previous and the following visited website and the duration of the session. Like most interactive websites Airline Complaint Letters uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.

Airline Complaint Letters will remove data from its database concerning the Client on request of the Client. At request Airline Complaint Letters will supply the Client with a detailed list of the recorded data.

Force Majeure:

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

Notification of changes:

Airline Complaint Letters reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ notification by e-mail will be made to those affected by this change. You are therefore advised to re-read this statement on a regular basis.


Want ACLetters to follow up all your complaints? We provide packages for frequent flyers or corporate organisations.

Need Help?

Claire, Camille and Gabriel are here to answer all your questions. Don't hesitate to contact us anytime.